Privacy Policy

1. Introduction & Commitment

SRIJORAA (“we”, “our”, or “us”) is committed to protecting your personal privacy. This policy details how we collect, handle, store, and protect your information when you visit our website, communicate with our studio, or purchase creations from our collections.

2. Information We Collect

To fulfill your orders and offer a personalized design experience, we may collect:

• Contact Information: Full name, email address, telephone number, and delivery address.
• Order & Billing Details: Transaction records, items ordered, custom gift messages, and delivery preferences.
• Technical Information: IP address, device type, operating system, and browser information collected automatically to optimize website performance.

3. Payment Security & PCI-DSS Compliance

We never store your credit card, debit card, or banking credentials on our servers. All payment transactions are securely handled through accredited, RBI-authorized, PCI-DSS compliant payment gateways (such as Razorpay). Transmission of financial credentials is encrypted via industry-standard SSL/TLS protocols.

4. Purpose of Information Use

We utilize your data solely for legitimate business operations:

• Processing and fulfilling your orders, customized creations, and gift packaging.
• Providing shipment tracking links and order status updates via SMS and email.
• Responding to your inquiries regarding custom designs, bespoke hampers, or care guides.
• Periodically sending our studio journal, “A Note from Srijoraa”, only when explicitly subscribed to (with one-click unsubscribe available at all times).

5. Limited Third-Party Disclosure

We do not sell, rent, or trade your personal information. We disclose necessary data strictly to vetted service partners who enable our business:

• Courier & Logistics Partners: Handing over recipient name, address, and telephone number to verified couriers (e.g., BlueDart, Delhivery) strictly for parcel delivery.
• Payment Processors: Securely exchanging authorization tokens with financial institutions.
• Legal Compliance: If mandated by applicable Indian law, court order, or governmental authority.

6. Cookies & Local Storage

Our website utilizes essential functional cookies and browser local storage to maintain your active shopping bag, preserve wishlist selections, and ensure session continuity during checkout. You may adjust your browser settings to decline non-essential cookies.

7. Your Customer Rights

Under applicable Indian data protection standards, you maintain the right to:

• Request confirmation of whether we hold your personal data.
• Request corrections to inaccurate delivery addresses or details.
• Request the deletion of your customer profile and mailing preferences by contacting our studio.

8. Privacy Grievances & Contact

For inquiries regarding our privacy practices or data handling, please contact our studio concierge: